Escalation support

Software views

Escalation support Thu, Sep 14. 2006

When a customer calls your company with a difficult problem does your company have a way to solve it ?

Having a escalation support procedure in place is often needed for web sites which can be difficult to use. Forwarding the most difficult problems to more trained staff often points out problems with the site.

The problems have to be solved as well, other wise things can turn sour fast. For example
Mark Evans writes about a customer service problem with HP.
Mark Evans

How much is this costing HP for having a poor procedure ?
Posted by Charles Verge in Business Comments: (0) Trackbacks: (0)

Trackbacks
Trackback specific URI for this entry

No Trackbacks

Comments
Display comments as (Linear | Threaded)

No comments


Add Comment

Enclosing asterisks marks text as bold (*word*), underscore are made via _word_.
Standard emoticons like :-) and ;-) are converted to images.

To prevent automated Bots from commentspamming, please enter the string you see in the image below in the appropriate input box. Your comment will only be submitted if the strings match. Please ensure that your browser supports and accepts cookies, or your comment cannot be verified correctly.
CAPTCHA